One Help

This is the NetOne customers friendly help-line. Just dial 123 from your NetOne cell phone and you are connected to help on any network related concerns.

One Help Promise

  • One Help is the NetOne customers trusted and valued help-line, whatever the query, whatever the time.
  • One Help is highly responsive, friendly, caring and flexible.
  • One Help, always there indeed!

What is the proof?

  • 24 hour service, 365 days a year.
  • Well trained, highly responsive and empathetic service ambassadors.
  • Access to help on any network related concerns.

What is in it for the customer?

  • Belonging: a member of the NetOne family.
  • Participation in the development/improvement of service quality.
  • Convenience and peace of mind.