Your guide to the NetOne web self-service platform

Managing your NetOne account has never been easier. NetOne’s Web Self-Service platform gives you instant, 24/7 control over your prepaid line—from checking your balance to buying bundles—all from the convenience of your computer or phone browser. It is a powerful tool designed to put an end to queuing and waiting.

This seamless guide will walk you through the quick steps to activate your account and start using all the features today.

Step 1: Accessing Your Account (Prepaid Users)

Every NetOne prepaid user already has an account waiting for them on the self-service platform. You simply need to set up your password for the first time.

Click the Link: Start by visiting the official NetOne Self-Service portal: https://netoneselfservice.netone.co.zw/selfservice/.

Once you land onto the page above, click the hamburger menu icon (three horizontal bars on your top right). Choose the login option.

Reset Your Password: Since it's your first time, you must select the "Reset Password" (just below the Login button).)

Enter Your Details: Input your National ID number and your NetOne mobile number, then click Next.

Verify Your Identity: You will immediately receive a Verification Code via SMS to your NetOne number. Enter this code on the verification code field.

Set Your New Password: Input your desired new password and repeat it in the confirmation field. Click Submit.

Your account is now active and secure!

Step 2: Logging In for Instant Access

Once your password has been successfully reset, you can log in to the main dashboard.

Visit the Login Page: Go back to the main Self-Service portal: https://netoneselfservice.netone.co.zw/selfservice/.

Enter Credentials: Input your NetOne mobile number and your newly created password.

Complete Verification: In the verification code field, enter the anti-spam code (usually a series of numbers and letters) shown on the right side of the input box.

Log In: Click Login.

You now have full access to your NetOne account dashboard!

Services you can access on the NetOne Web Self-Care

Here are the services you can access in seconds:

Buy Bundles with Ease: Purchase NetOne USD bundles directly and have them credited to your number instantly.

Check Your Balance Instantly: View your real-time airtime and bundle balances in a single glance.

Track Usage Records: Keep an eye on your account activity and track your usage history with ease.

Retrieve Your PUK in Seconds: Lost your Personal Unblocking Key (PUK)? Retrieve it immediately without needing to contact customer service.

Raise Query Tickets Anytime: Log and track any service issues or queries directly through the platform, ensuring your questions are managed efficiently.

By using the NetOne Web Self-Service platform, you gain control over your account management, making your mobile experience seamless, easy, and instant. Start using it now!