We've all been there. You need to make an urgent call, but when you check your balance, it reads zero. Maybe it's an emergency, an important work matter, or you simply need to reach a loved one. Whatever the reason, a low or empty airtime balance shouldn't stand between you and the conversations that matter. 

That's exactly why NetOne introduced Reverse Calling, a game-changing feature that ensures you're always connected, even when your airtime runs out. 

What is Reverse Calling? 

Reverse Calling is NetOne's innovative solution that allows you to make calls without having airtime on your account. Instead of you paying for the call, the cost is transferred to the person receiving your call. Think of it as a "Pay For Me" service that puts the power back in your hands when you need it most. 

The beauty of this feature? It's completely risk-free for both parties. If the receiver accepts your call, they pay the standard call rates. If they decline, nobody gets charged. It's that simple. 

Why You Need Reverse Calling 

Life doesn't wait for you to top up your airtime. Consider these scenarios: 

Emergencies: When you need help urgently and can't afford to wait. 

Business calls: When an important client or employer needs to reach you. 

Family matters: When you need to check in on loved ones but your balance is depleted. 

Coordination: When you're meeting someone and need to communicate last-minute changes. 

With Reverse Calling, these situations no longer leave you stranded and disconnected. 

How to Use NetOne Reverse Calling 

NetOne has made it incredibly easy to initiate a Reverse Call. You have two convenient options: 

Option 1: Dial the Short Code 164 

Simply prefix the recipient's number with the short code 164. 

Examples: 

For a NetOne number: 16471XXXXXXXX 

Note: Reverse calling currently works on NetOne to NetOne calls only.  

Option 2: Zero Balance Call Attempt 

If you attempt to make a regular call with zero balance, NetOne's intelligent system will automatically provide you with an interactive voice notification. This prompt gives you the option to convert your call into a Reverse Call on the spot. 

This method is great for those moments when you forget to check your balance before dialling. 

Understanding the Charges 

Transparency is key, so here's what you need to know about the costs: 

For the Caller (You): 

No charges if you have zero airtime 

No charges if the call is declined 

No deductions from your bundles 

For the Receiver: 

Standard call rates apply if they accept 

Must have a positive main account balance 

No charges if they decline the call 

The receiver has complete control. They can choose to accept and pay for the call, or decline without any financial consequence. It's a fair system that respects both parties. 

Real-Life Benefits 

Imagine you're stuck in traffic and need to inform your boss that you'll be late for an important meeting, but you've just realised your airtime is finished. With Reverse Calling, you dial 164 followed by their number, they accept, and you've saved the day without any awkwardness or delay. 

Or perhaps you're a student whose airtime has run out at the end of the month, and you need to call your parents for an urgent matter. Instead of borrowing someone else's phone or walking to find a recharge vendor, you simply initiate a Reverse Call, and your parents can accept knowing you need to speak with them. 

Tips for Using Reverse Calling Effectively 

Use it responsibly: Reserve Reverse Calling for important matters when you genuinely don't have airtime. 

Inform your contacts: Let your frequent contacts know about this feature so they understand when you're making a Reverse Call. 

Keep it brief: Remember that someone else is paying, so be respectful of their airtime. 

Follow up: Once you've recharged, return the favour by calling them back or letting them know you appreciate their help. 

Other NetOne services to explore: 

Besides reverse calling, there are other NetOne services you can explore. From USD bundles to mobile devices and OneMoney, the list of the services you can get is vast. 

Why NetOne Continues to Innovate 

NetOne's Reverse Calling feature is just one example of how the network provider is thinking differently about customer needs. By recognising that connectivity shouldn't be interrupted by temporary airtime shortages, NetOne has created a solution that keeps Zimbabweans talking, working, and connecting regardless of their balance status. 

This is the kind of innovation that makes NetOne stand out in the telecommunications landscape. It's not just about providing network coverage; it's about understanding real-life challenges and creating practical solutions. 

Get Started Today 

The best part about Reverse Calling? You don't need to register, subscribe, or activate anything. The feature is already available on your NetOne line right now. The next time you find yourself without airtime but need to make an important call, simply remember: 164 followed by the recipient's number. 

Because at NetOne, we believe that important conversations shouldn't wait. Low balance or no balance, you're always connected with Reverse Calling.